Frequently Asked Questions
Before Enrolment
Prior to enrolment, it is mandatory that students attend a pre-enrolment consultation session with one of our approved education agents or one of our delegated Brooklyn staff.
Pre-enrolment sessions are designed to help students make informed decisions that reflect their existing skills and competencies, meet their individual needs, and ensure they understand all aspects of the training before enrolment.
Students may contact their Brooklyn approved education agent or one of our dedicated Sales Team members to schedule a pre-enrolment consultation session.
For more information, please contact [email protected]
Prior to enrolment, it is mandatory that students Prior to enrolment, all prospective students are required to complete a compulsory Language, Literacy, Numeracy and Digital (LLND) assessment.
This assessment is completed as part of the pre-enrolment process through the LLND Portal – http://myllnd.com/login/.
The LLND assessment helps identify whether a student may need additional support during their studies and ensures they are placed in a course that is appropriate for their skill level.
For more information, please contact [email protected]
After attenting a pre-enrolment consultation session, you are ready to take the next step!
Enrolling with us is extremely flexible, with Brooklyn offering monthly intakes.
For more information, please contact [email protected]
We facilitate face-to-face and online orientation sessions.
It is important that students check their email for an orientation invitation and complete the sign-up for our new students.
Please refer to the Orientation and Email sent to you before your commencement date or our Orientation Page
If you missed your orientation session, please contact our Student Support Team at [email protected]. We can provide a recorded orientation session and guide you through the orientation process.
You can also reach Student Support by phone at +61 2 9853 3253
If you can’t start on your scheduled date, you can join the next intake.
Students under 18 have 14 days, and all other students have 30 days from their proposed start date to begin. If exceptional circumstances prevent this, contact [email protected] for assistance.
If you missed your orientation session, please contact our Student Support Team at [email protected]. We can provide a recorded orientation session and guide you through the orientation process.
You can also reach Student Support by phone at +61 2 9853 3253
After Enrolment
Your Student ID is part of your official college email and is used in all communications with you.
After attending orientation, you will receive a digital student ID card. If you do not receive your ID, please contact our student support team for assistance at [email protected]
If you have not yet completed your sign up and orientation yet, please kindly do so first by responding to the Orientation Invitation email sent by Brooklyn Student Support and attaching the required documents.
If you are a new student who has just completed sign-up and orientation, please allow a couple of business days for our friendly Course Coordinators to provide the class details to you!
For existing student unit and course inquiries, please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.
If you are unsure which school you belong in, feel free to find the school your course belongs in here: brooklyn.edu.au/courses/
For international students on a student visa, no more than 1/3rd of the total course can be delivered online or by distance learning.
Each study period must include at least one unit that is not delivered online, except for the student’s final unit.
Please note that all ELICOS classes and practical training and assessment components must be completed fate-to-face.
If you cannot locate the class link within the announcements section on moodle, please kindly contact your course coordinator.
Please refer to “How do I contact my Course Coordinator?” for more details.
Please try double checking the login details provided and make sure to include any capital letters and special characters in your password.
If you cannot log in with the details, feel free to lodge a ticket on https://brooklyn.edu.au/student-services/it-support/
Kindly contact our IT team by submitting a ticket here: https://brooklyn.edu.au/student-services/it-support/
You can update your details on moodle or email [email protected].
International students are required to do this within 7 days to meet visa conditions. Keeping your details current ensures the college can contact you about your course or in an emergency.
Brooklyn offers a free counselling service for students to discuss any personal matters covering stress, anxiety and more. Feel free to contact our Mr. Zohrab Balian, Counselling Manager at: [email protected]
Or if you would like to seek advice regarding your future study pathways, career planning, or any other support, feel free to contact Brooklyn Student Support at [email protected]
Yes, you can. Please kindly send through a copy of your Statement of Attainment, transcript and/or Certificate to [email protected] for assessment.
Yes. To change your course, the new qualification must be at the same or higher AQF level, you must have completed 6 months of your principal course, and you must inform your provider.
Please fill in the Change of Qualification form and send it to [email protected] for review or viist our student digital forms online link on our website.
Please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.
There’s also a student work placement information sheet with FAQs on our website under each relevant individual course for your reference.
Please kindly contact your Course Coordinators. Please refer to “How do I contact my Course Coordinator?” for more details.
Please note that it is subject to the availability of the course and capacity of the campus.
Before you move, please complete a Change of Campus Form on our digital form platform on our website or download the Change of Campus form and send it to: [email protected] for review.
You can apply for deferment by filling out the Deferment form on our digital form platform on our website or download the form from our website together with evidence of compassionate and compelling circumstances to [email protected] for review.
If you have valid grounds for release as per the Overseas Student Transfer Policy and Procedure, you can apply by filling out the Request for Release and sending it together with your new Letter of Offer to [email protected] for review.
If you are considering withdrawal due to a change of circumstances or issues with the course content, we highly recommend getting in touch with your friendly Course Coordinator or the Student Support team https://brooklyn.edu.au/student-services/ about the range of support services available.
If you have decided to go ahead with withdrawal after the consultations, please fill out and submit the Withdrawal form and send it to [email protected] for review.
If you have not yet been issued a soft copy from the Certificates team, please kindly contact your Academic Faculty or Course Coordinator to review your progress and certificate eligibility.
Please be kindly advised that all fees need to be paid before a certificate can be issued.
If you have already received the soft copy from the Certificates team, please email [email protected] to arrange the hard copy pick-up at your closest campus.
Please visit our Finance & Payment page https://brooklyn.edu.au/payments-and-refunds/
For further finance enquiries regarding student fees, invoices and payments please email [email protected]
Please kindly contact our friendly Accounts Receivable team on [email protected] to see if temporary alternative payment plans can be made.
Our 2025 Graduation Ceremonies have now concluded.
· Melbourne: Wednesday, 2 September 2026
· Hobart: Thursday, 24 September 2026
· Sydney: Thursday, 8 October 2026
For more information regarding our Graduation Ceremonies, please visit: https://brooklyn.edu.au/graduation-2026/
Still have questions?
Please email [email protected]
Or view our Student Support Team page for further information.